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Minimum Standards
We don't just recommend technology, we stand by it!
At Multicomm, we work hard to build what we call our "Minimum Standards”. We know that using products across this platform will give you a great platform to operate your business from (we know this because we “Eat our own dog food” and use ALL of the same services to run our own company).
Our engineers are trained in and keep up to date with technology across this core set of products to make sure that we can quickly, efficiently and expertly assist you with working with those products.
We also maintain a strong network of contract engineers that we can call on for specific expertise in high level or advanced customisation of these core services.
Brand Solutions
HP Computers
We recommend HP Business and Elite Desktop Computers and Laptops for Windows Workstations. The build quality, performance and reliability of these devices keep our clients focused on getting their work done.
Microsoft Computers
The Microsoft Surface series of products are purpose-built devices to work with an ecosystem that we find makes our clients more productive. The Surface Pro, SurfaceBook and SurfaceGo are highly recommended mobile computing options for our valued clients.
Apple Computers
As an Apple Authorised Reseller and Service Provider we are uniquiely able to supply and service Apple products whilst recommending the best-fit products for your unique business cases across the full range of Apple devices.
HPE Servers
We have sold and supported HP Enterprise Servers since we opened our doors. They are reliable and we are well-versed to be able to recommend the most suitable Server for your business' needs
Samsung Mobile Devices
Samsung mobile phones and tablets are a great utility to keep accessing your Microsoft Cloud and Office 365 resources whilst on-the-go
Apple Mobile Devices
There's no denying the flexibility of an Apple iPhone or iPad for the worker on-the-move and we can definitely recommend, supply, service and support your business with these premium technology products
HPE Networking
HP Enterprise Networking products are backed with a lifetime warranty and provide world-class performance and are back by an amazing support team. We recommend HPE Switches for all of our Top-of-Rack wired networking solutions
Managed Datto Networking
Our Managed Networking Products are powered by Datto hardware which makes configuration and management a breeze. Datto have developed products that bring enterprise-level features into the small-business market. We use Datto hardware for our Managed Firewall, Wired and Wireless Networking solutions.
APC Power Systems
APC have a long and robust history of providing high-quality power distribution, filtering, protection and battery-backup solutions. APC are the go-to for our Uninterruptable Power (UPS), Power Filtering and Rack Power Distribution (PDU) solutions.
Microsoft Connected Office.
The Modern Workplace.
We fully believe that Microsoft's technology is the foundation for a strong platform to enable your business to grow and adapt quickly with market changes. This is why our standards are focused on systems and devices that work well with the Microsoft partner ecosystem and methodology.
Windows 11
Windows 11 is the foundation of the modern desktop with the cloud baked-in. Enabling cloud-first business operations with tech such as cloud-based user authentication, Microsoft OneDrive files-on-demand and remote management services.
Microsoft 365
Much more than just a document editor, it's your secure workplace in the cloud, with constant updates and access to the latest developments in an ever-expanding network of easily connected services.
Microsoft Azure
We work with Microsoft Azure for a public cloud service to provide a trustworthy and secure platform for our clients. With almost every service available in Australian data centers with multiple government compliancy certificates, Azure is your first-choice cloud.
Other Technology Standards
Printers for every situation
We have many print partners we recommend depending on your needs as each vendor has strengths in each particular field.
Inkjet Printers: Canon
Laser Printers: HP
Label Printers: Brother
Large Format Printers: Epson
Photocopiers: Toshiba
When it comes to managing print jobs, check out the Software section for some other options.
Desktop Scanners
Office Management and the "Paperless Office" movement has seen an increased need for document scanning which has moved from a central operation task which was traditionally attached to a large office photocopier, onto an office workers desk.
We prefer Kodak desktop scanning solutions when this requirement needs to be fulfilled.
Security in the Cloud, on the Desktop and on the go
We recommend and use a variety technologies to provide security to a modern workplace. We start with Windows and Mac desktop antivirus and firewall solutions with Webroot SecureAnywhere.
For office-wide and perimeter firewall security, we recommend Untangle firewall appliances, tailored to your specific requirements.
When it comes to cloud security solutions, we rely on Microsoft's own defender and threat protection services but we also layer in MailGuard email filtering solution.
To cover your Windows and Mac users when they are in the office or on-the-go, we recommend Webroot DNS filtering solution to minimise the chance your users hit the wrong links whether they are in the office or in an airport!
Security in the Cloud, on the Desktop and on the go
A backup on its own doesn't do much without testing and Disaster Recovery planning. This is why our go-to solution is a managed Business Continuity and Disaster Recovery appliance powered by Datto technology.
We place a dedicated device into your network that takes care of all the steps related to a good business continuity plan. Regular backups, multiple snapshots, backup verification, regular testing and even malware scanning, but most importantly really fast restores.
Is your data in the cloud? That's ok, there is a Datto solution for that too but we also recommend Microsoft Azure Backup and Azure Site Recovery services.
What about your Microsoft 365 data? All your company emails, files in OneDrive and SharePoint and even conversations in Microsoft Teams... We recommend Datto SaaS protect for Microsoft 365 to keep all this data safely stored on another cloud service because the default data retention provided by Microsoft 365 for deleted items just isn't enough protection for your business.
Platforms for Success
There are quite a few software solutions that we recommend to support the ongoing and efficient operations of your business.
Our entire business technology roadmap is built around the latest releases of Microsoft Server Platforms (Windows Server, Exchange, SQL Server), Windows Desktop Platforms (Windows 11) and Microsoft Office products (Office 365).
If you have a need for remote application delivery, we highly recommend Microsoft Azure Desktop.
When it comes to Printing, we have a couple of solutions:
- Printix - is a fantastic cloud-based solution that makes printer deployment a breeze, especially in networks with many printers and drivers.
- PaperCut software - is another printing platform that enables vendor-agnostic secure printing and management services whilst also providing a central print service that can be accessed by Windows, Mac, iOS, Android and ChromeOS devices.
Mobile Device Management enables you to provide central policy and control on mobile devices, and most importantly, act quickly to remediate if a device is lost or stolen. We are happy to recommend Telstra MDM for active Telstra customers, which is powered by VMware AirWatch. In the event you aren't a Telstra customer, we recommend Microsoft InTune MDM which can be activated as part of your Microsoft 365 subscription.
What about other Vendors and Products?
What happens if they aren't mentioned here?
Whilst we pride ourselves on our troubleshooting skills and abilities to solve many different types of technical problems, please bear in mind that for 3rd party products outside our Minimum Standards, it may take us some extra time to familiarise ourselves with managing and supporting these products.
If the issues can and should be supported by the 3rd party vendor, then we may help you liaise with the vendor directly to get the problem solved in the most efficient and timely manner for you.
We may still be able to purchase items from other vendors at your request (depending on whether our distributors stock it), however if any unforeseen issues arise in the setup, installation and ongoing use, we may need to invoice you separately for this time.
Interested in our services? We’re here to help!
We want to know your needs exactly so that we can provide the perfect solution. Let us know what you want and we’ll do our best to help.
Casual
pre-paid credit packs
Our entry level contracts for Managed IT Services start with a basic pre-paid credit pack. You can start as small as the 005 and use this credit as needed (up to 12 months). We know you'll love our fantastic service and will want to continue on the journey to grow your business technology platform with us.
MultiCARE Extra
from $495 per month
Unlimited remote support and ongoing maintenance for all your business systems, and when you need the IT guy onsite, we'll dip into those pre-paid credit packs. We get working on preventative maintenance, reporting, and keeping the lights flicking away inside your computers. You can focus on business strategies and making informed technology decisions
MultiCARE Elite
from $1495 per month
This is our very best plan: everything in the Standard plan, with loads of additional value packed-in as well like guaranteed support response times, regular business technology review meetings, regular scheduled onsite visits and disaster recovery planning and testing.
Our goal is to make IT a powerful tool in every business to maximise efficiency and leverage the full potential of your IT systems. We take care of the tech so you can focus on your work!
Contact Info
Need to reach us? Shoot us an email or give us a call today.
03 5564 7000
sales@multicomm.com.au